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Customer Feedback Form
Your valuable feedback will help us deploy & modify our improvemnt programs to achieve greater level of customer's confidence and satisfaction.
Note: Fields marked (*) are mandatory
Machine Serial No./HCL order No./Invoice No:*

Installation date:    
[DD/MM/YYYY]
Your HCL Product :*

Name:*
Company Name: Official/Residential Address:
Pin code: E-mail address:*
Telephone No:  
Please click on the button ( )  below to give your valuable feedback: 

Product Quality

Product Performance Excellent  Good  Average  Needs Improvement  NA
Ease of Use of Product Excellent  Good  Average  Needs Improvement  NA
Product Reliability Excellent  Good  Average  Needs Improvement  NA
Product Information in Manual Excellent  Good  Average  Needs Improvement  NA
Product H/w and S/w Compatibility Excellent  Good  Average  Needs Improvement  NA
Product Aesthetics & Packaging Quality Excellent  Good  Average  Needs Improvement  NA
Any Specific Feedback:

Any Support Related Queries

Yes  No 
Any Specific Feedback:

Sales & Marketing

Information of Quotes Excellent  Good  Average  Needs Improvement  NA
Response to Queries Excellent  Good  Average  Needs Improvement  NA
Order Management Process Excellent  Good  Average  Needs Improvement  NA
Product Pricing & Payment Terms Excellent  Good  Average  Needs Improvement  NA
Product Advertisement Excellent  Good  Average  Needs Improvement  NA
Training & Technical Knowledge of Representative Excellent  Good  Average  Needs Improvement  NA
General Attitude & Behavior of Representative Excellent  Good  Average  Needs Improvement  NA
Any Specific Feedback:

Delivery/Order Fulfilment

Time Taken for Delivery of Product Excellent  Good  Average  Needs Improvement  NA
Accuracy of Shipment of Product Excellent  Good  Average  Needs Improvement  NA
Products Package Condition at the Time of Delivery Excellent  Good  Average  Needs Improvement  NA
Quality of Shipping Documents (Including Invoices) Excellent  Good  Average  Needs Improvement  NA
Hardware & Software Installation Quality Excellent  Good  Average  Needs Improvement  NA
Any Specific Feedback:

Your Overall feedback

HCL Loyalty

Would you continue to purchase computing products from HCL? Yes  No 
Would you recommend HCL Infosystems products to others? Yes  No 
Any Specific Feedback:

Overall Satisfaction

Overall Satisfaction (HCL Infosystems Product Quality, Hardware Support, Sales & Marketing, Delivery/Order Fulfilment) Excellent  Good  Average  Needs Improvement 
Any Specific Feedback: