HCL Infosystems Ltd.

HCL Desktops and Laptops Support & Service

Walk-in centres: Reaching out to over 4000 plus towns HCL Touch has 505 HCL owned and manned service locations across the country. Bring HCL service convenient and close to you. Multilingual remote support- 11 vernacular languages

All HCL Desktops and Laptops come with a Standard Warranty that covers repairs or replacement of any defective part during the warranty period in case of any genuine failure of the parts. HCL also extends the warranty to reinstallation of all pre-loaded software.

HCL Touch 24*7*365 days support *

With HCL Touch you are just a call away; anytime, anywhere. HCL Touch 24*7 Response center provides you a ticket number and registers your support request on HCL Desktops and Laptops. HCL Touch provides you the convenience of remotely solving your problem through an experienced team of technical experts. These experts in the hardware and software fields, will access your Laptop over secure links and remotely diagnose and resolve the problem. This service is available 24 hours a day, further HCL Touch has the facility to provide support in 11 vernacular languages of our country.

HCL Touch Bring-in Support/Walk-in Support *

HCL Touch caters to over 4000 towns pan India with a footprint of Company owned brick and mortar offices in over505 locations. These HCL Touch service centers are a direct company owned walk-in points for customers.

HCL Touch Data Security *

Your HCL Desktop and Laptop contains your precious data and personal information. With HCL touch you are assured that you are handing over your HCL Desktop and Laptop into the trusted hands of HCL employees at company owned outlets. Robust processes implemented at HCL Touch assures you that your data is in safe hands and safely returned to you.

HCL Touch Onsite support *

HCL Touch onsite support offers you the convenience of On site support at your office or at home. This service is available pan India, where the service engineer will visit customer site for repair and maintenance of your laptop. Option of Express service and delivery is also available with HCL Touch in select towns

HCL Touch International Warranty *

With HCL Touch you are assured of support, where ever you may be on the globe. Through HCL’s 24*7*365 days support, you are just a call away where ever you may be.

HCL Touch Pick and drop facility *

HCL Touch offers customers the option of pick and drop of their HCL Desktops and Laptops for repair and maintenance across the country

HCL Touch Data Recovery *

Depending on customer’s requirement, HCL Touch can

Restore deleted file
Repair corrupted files
Recover data from crashed/corrupted hard disk and corrupt partitions
Recover data loss due to Accidental formatting,
Recover data loss due to Virus corruption,
Recover data loss due to OS corruption,
Recover data loss due to Database corruption,
Repair damages due to handling and power fluctuations

HCL Touch Anti Virus *

HCL Touch undertakes installation, cleaning and up-gradation of antivirus softwares. Customer care specialists guides customers for online purchase from antivirus portals and assist them through installation. HCL can undertake the process through physical handing over of HCL Desktops and Laptops at any of the service centers for those not very comfortable with technology

HCL Touch Tracking services *

Under this unique service offered by HCL Touch ensures that the customer is automatically updated through an SMS/email against theft or unauthorised access of HCL Desktops and Laptops

HCL Touch Health check *

HCL believes in “prevention is better than cure” and recommends regular check up of HCL Desktops and Laptops for optimizing performance, and screening against security threats. This service is available both as a remote support or onsite service. You can also undertake the health check up by physically handing over the HCL Desktop and Laptop to any of the 505 service locations.

HCL Touch Fortressing *

Under the HCL Touch fortressing services specialized HCL Touch engineers studies the general condition of the HCL Desktop and Laptop of the customer - performance, fine tuning and up-gradations required for better performances and help customers to install Anti-spam, Anti-virus and personal firewall softwares

HCL Touch Operating System and software support *

HCL Touch will assist customers on re-installing, maintaining and repairing of pre-loaded licensed OS/software in HCL Desktops and Laptops at the time of purchase.

HCL Touch Peripherals Installation and Configuration services *

HCL Touch understands that hardware accessories and peripherals are a way of life as HCL Desktops and Laptops have become a very personalized product. HCL Touch assists the customer in installing peripheral like printer/scanner/MFD’s along with HCL Desktops and Laptops

Wireless LAN support and Internet mail *

HCL Desktop and Laptop users are mobile, they are always on the go, traveling across cities pan India. Therefore it is important that one has the system compatibility across networks, LAN, Wi-Fi and internet mail options. HCL Touch assists customers in connecting to wireless LAN and Internet mail operations in a cloud of various available networks

Data card/broadband support *

To avoid any issue related to compatibility of broadband and data cad connections, HCL Touch assists customers in configuring the system to the available broadband and data card connections.

Automatic data back up *

HCL Touch assists customers by configuring remotely and taking a back up of data in the system.

To download our Service & Support brochure click here