Infostructure Services

THE NEED
In the emerging net economy, ICT Infrastructure & Automation plays the role of a powerful business enabler - to improve your business processes, to help you focus on your goals & strategies and more importantly, to help you serve your Customers better.

Information & Communication Technology Infrastructure demands constant change - latest technology, reliable operations and high availability. Leaders like you, in the process of selecting the best of breed in technology require integrating different solutions from various vendors. Thus, a situation where you need a strong, reliable and trusted partner committed to deliver beyond just Service.

HCL ADVANTAGE
Staying competitive in today's dynamic business environment means finding new ways to reduce costs while maximizing the value of your technology and personal resources. More than ever, your ability to "do more with less" determines how successful your organization will be.

That's what HCL helps you achieve. By channeling our in-depth expertise, gained from over 29 years of ICT Domain experience, we provide a full bandwidth of services, specifically designed to meet your complete ICT Infrastructure needs.

And as a single window for complete business solutions wherever you are located...

We make IT possible to save money......WE TELL YOU WHERE
    as well as time ......WE SHOW YOU HOW

6  S Offerings for  Business Empowerment (to the power n)


SOLUTIONS:
The one stop shop solution center for all your ICT Needs, customized to meet and scale with your unique Business Needs.

ICT is not just about delivering Products. ICT is also about understanding the needs, defining the requirements and creating solutions across diverse platforms and making ICT really happen.

So if you are looking for a partner commited to deliver beyond just products, then your search is over because we at HCL provide :

• ICT Infrastructure Solutions in the areas of,
  • Servers & Clients
  • Network & Security
  • Storage
  • O/S & Middleware
• Imaging & printing Infrastructure Solutions
• Board Room & Conference Solutions
• Telecom Infrastructure Solutions
• Mobility Solution Management

• InfoSupport Services for your System Support & Facilities Management needs
• InfoNet Services for your network consulting, implementation & Management needs
• InfoSafe Services for your Information Security Management needs
• InfoStorage Services for your data storage, archival & retrieval needs
• InfoDR Services to build ICT infrastructure required for Business continuity plans/processes
• InfoEducation for your training and education needs on ICT usage
• InfoAutomation for your imaging & printing needs
• InfoBoardRoom for your conferencing requirements
• InfoTelecom for your communication infrastructure requirements

• Pan-Indian footprint ofsales, service, support & logistics locations.
• Gives us the ability to address your needs in the shortest time.
• Gives us the ability of shortest take-off-time for your pan-India roll out plans.
• Helps us track everchanging consumer needs & expectations.

• 360+ Direct Service Locations staffed by HCL engineers
• 45 HCL Care Centres for Home/SOHO support
• Largest pool of skilled manpower with over 2100 qualified engineers
• Well Defined customized SLAs for service delivery
• Reliable & Consistent support across multiple locations
• Processes & Capability to provide Multivendor support
• Workflow based Call Management Centre & Phone based call logging at each regional office
• 9 Regional Response centers & 1 India Response Centre for Rapid Expert Resolution of level 2 & level 3 technical support
• 50 Test & Repair centres
• 360+ spare stocking locations managed by back end ERP system for mobilization & replenishment
• Knowledge databank of technical queries & solutions
• VPN for interconnecting support locations
• Support base of over ONE million ICT assets
• Spread across 50,000+ sites

• ISO 9001certified services in the domain of Networking, Securitiy, Smart Card, Facility Management & System Integration
• ISO 9001 & ISO 14001 certified Manufacturing facilities
• MAIT level II recognition for Business Excellence
• In house Training facility in Hyderabad to hone the skills of our engineers
• Custom developed training curriculum combining technology inputs from leading technology providers & 29 years of IT services delivery experience
• HCL certification for engineers - Platform independent, solution specific integration
• Mandatory refresher trainings every year for each engineer
• Best Global Standard processes followed for Service Delivery
• Customer Satisfaction Survey by independent Agency
• In house audit checks on call completion
• On site Manager Visit to capture end user feedback
• Efficient service delivery ensured through defined SLAs
• Proactive Monitoring & Reporting (Incidents)
• Technology Seminars & customer meets at key locations
• Zero-defect days
• Continuous improvements on Y-on-Y ratings
• Single window at HO for customer issue redressal
• Customer Advisory Committee meetings
• Special Technology Refresh Schemes
• Augmentation of spares each year, to keep pace with the ever changing demand of ICT Industry.

• Optimally designed ICT infrastructure
• Hybrid platform Integration
• Multivendor support

This helps you to reduce the extent of capital investment in hardware & much of the software.

Today businesses are increasingly dependent on ICT. HCL's single window localized services, enable you to deploy your ICT dependent Business solutions across a spectrum of ICT users located country-wide. You can have your multitechnology pan India rollouts in shortest possible time, reducing time between investment & returns.

SATISFACTION:
Complete satisfaction for the customers through the HCL 6S offering that enables one to maximize system uptime through rapid response & resolution services , thereby optimizing your ICT investments.

With 29 years of ICT Services behind us & a large base of satisfied customers, we bring more smiles to our users. We provide services that help you & your team to concentrate on your core business & your customers, leaving the Management of your ICT services in 'HCL's Safe hands'.