Infosupport Services

For your System Support and Facilities Management needs

Today IT assets have become widely distributed and less visible. As the Systems are critical to the operation of your business, downtime can have a disastrous impact on production, customer satisfaction and revenues. Nothing of this is unusual. It is going on in companies everywhere. Chances are, it’s going on in your company right now. How does one minimize all this and make business competitive and successful?

As the wired world is demanding IT Infrastructure that is “Always ON”, you need to be confident in your choice of a service provider when you need service for your systems. You need Quality of Service that provides immediate results with rewarding experience. Most of all, you need a partner whom you can trust.

Our InfoSupport_Services@HCL provide you QOS - of course, with a difference.

Q - Quick Solutions
O - Open Approach
S - Single Window

At HCL Insys, we never cease in our endeavor to excel. Hardly surprising that creating a range of end to end solutions and services is not the end for us. Our ‘Systems and Facilities Management Services’ are a comprehensive set of services that help you to fully utilize your IT investments by improving availability, reliability and performance.

We achieve this by offering a complete portfolio of customized services and expertise - from planning and design to installation, integration, migration assistance to system management, telephone support and on-site hardware and software fixes.

We offer a range of service options, customised to your specific requirements, right from routine daily support to 24 X 7 (24 hours 7 days a week) support for mission critical sites, value added Support Services such as System Administration, Helpdesk Services and Asset Management.

We listen, confer and solve problems so you don’t have to. And nothing stops us in HCL from delivering commitments.

Facilities Management

• Multi platform On-site Support Services
• Administration (System/Database)
• Desktop Management
• Asset Management
• Anti-Virus Management
• Messaging Management
• Vendor management
• Consumable Management
• System Administration
• Network Management
• IT Security Management
• Technical Helpdesk
• High Availability Services
• Performance Assessment Services
• Migration Services
• Rollout Services
• Relocation Services

Multi Platform On-site Support Services
This activity involves visiting the end user work-seat, diagnosing the defective hardware, system software and middleware for a suitable resolution. One stop shop for quality support across all your IT equipments, this service ensures peace of mind and allows you to focus on your core business. It means whatever the problem is and wherever it is located, we will deliver the service to help you maintain his competitive edge and business continuity. In a complex environment with a mix of complex equipment, our integrated and coordinated service will be highly appreciated.

Desktop Management
Total management of highly configured Desktops, from planning & consulting for procurement, configuration, integration to operation support. This includes distributing and installing various software. IT resource management on the network, troubleshooting day-to-day PC hardware and software problems. Providing standard Application Software’s usage help to the end users.

Technical Help Desk Services
We offer customized Help Desk at your site with dedicated professional resources to manage. Technical Help desk support involves understanding of the problems experienced by the users, take remote control of server/ workstation, diagnosing possible problem areas, detect & rectify problems. HCL’s Help-Desk service provides end users assistance with hardware, software, networks in multi vendor personal computer and commercial UNIX, NT, Novell system environment.

System Administration
The System Administration involves IT resource management on a continuous basis such as Hardware, System software, Applications, Data etc. to ensure their availability to all the end users in the premises.

Example ITIL Process & Technology Maturity




Asset Management
Collection of Inventory of all hardware such as Servers, Clients, Workstations, Printers, Peripherals, Networking Equipment, Power Conditioning Equipment in your premises and similarly for all the Software such as Operating System versions. Desktop Applications versions, RDBMS, etc. Distribute and install all software upgrades, updates and patches.

Call Escalation Process