The HCL Care division (HCL Care Services) of HCL Services Ltd., a wholly owned subsidiary of HCL Infosystems Ltd. (India’s premier IT Services and Distribution Company), today announced the launch of exclusive Experience Service Centres (ESCs) for Xiaomi phones.
These ESCs will exclusively support the service needs of Xiaomi customers. These service centres will provide one-stop solution for services, accessories and insurance requirements for Xiaomi customers. These centers are cost effective, simple and have a scalable service support model suited to meet the requirements of Xiaomi’s end customer. It will act as an extended arm of Xiaomi support to 28 cities, including all Tier-I cities of North & East India and major Tier-II cities across India.
HCL Care Services has already commissioned 37 ESCs out of the scheduled 40 within 5 months and has deployed almost a workforce of 250 at these Xiaomi ESCs. Within the next two years, these centres are expected to be able to handle a load of above 43,000 calls. As an endeavor to partner with Xiaomi at a pan-India basis, HCL Care Services is also looking at Western and Southern part of India for building similar ESCs for Xiaomi customers.
Speaking on the strategic partnership, Mr. Sharad Talwar, Head – Consumer Services, HCL Services Ltd. said, “We are delighted to strengthen our association with Xiaomi by introducing Exclusive Service Centres for their leading-edge phones. We are confident that these state-of-the-art service centres will enable Xiaomi to cater to the Indian markets more effectively and efficiently.This initiative is in line with our constant endeavor to deliver service excellence and be a preferred partner for leading Indian and international brands.”
Liu Tao, Head – After Sales, Xiaomi Technology India Pvt Ltd commented, “A key focus for us in 2016 is scaling up our after sales support and this partnership is a step forward in this direction. We are pleased to announce these exclusive service centers with HCL Care and hope that with this partnership will provide an enhanced and localized experience to our customers.”
HCL Care Services has a network of more than 300 service centers across 250 cities in India, and serves more than 3 million consumers in a year. It is also the most preferred partner of OEMs with maximum numbers of ESCs. Through its specialized retail outlets ‘Touch’, HCL Care Services provides end-to-end solutions to customers, including Contact centers, Walk-in centers, On-site support, Supply-chain operations, Reverse logistics, Repair factory services and After-sales value added services.
About Xiaomi
Xiaomi was founded in 2010 by serial entrepreneur Lei Jun, who believes that high-quality technology doesn’t need to cost a fortune. We create remarkable hardware, software, and Internet services for and with the help of our Mi fans. We incorporate their feedback into our product range, which currently includes the Mi Note Pro, Mi Note, Mi 5, Redmi Note 3 Redmi 3, Mi TV, Mi Band and other accessories. With more than 70 million handsets sold in 2015, and products launched in Taiwan, Hong Kong, Singapore, Malaysia, Philippines, India, Indonesia and Brazil, Xiaomi is expanding its footprint across the world to become a global brand.
About HCL Infosystems
HCL Infosystems is one of India’s premier IT Services, Distribution and Digital Solutions Company, enabling organizations attain and sustain competitive advantage by leveraging Information and Communication Technologies. It offers a comprehensive portfolio of capabilities spanning IT & System Integration services, digitally-enabled learning and career development solutions to value-added distribution of technology, mobility and consumer products. For more information, please visit us at www.hclinfosystems.in
About HCL
Founded in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises four companies – HCL Infosystems, HCL Technologies, HCL Healthcare and HCL TalentCare. The enterprise generates annual revenues of over US$ 7 billion with more than 110,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India.For further information, visit www.hcl.com
