- HCL Care the consumer service and support division of HCL Infosystems signs agreement with Philips for contact centre service support and spare parts management
- First ever 3rd party OEM partnership for contact centre services in domestic space
- First step to foray into Consumer Durables Vertical
- Kickstarts its operations and exceeds customer expectations
HCL Infosystems Ltd., India’s premier services and ICT systems integration, distribution and hardware company today announced its partnership with Philips to provide contact centre service support for its consumer lifestyle products. HCL Care, HCL Infosystem’s support and service division has been appointed to provide the contact centre support services. The Contact Centre is established at Noida for providing pan India service support. The partnership also marks HCLI’s foray into after sales services in consumer lifestyle product space.
HCL Care will also handle the distribution and sales service of spares of Philips consumer lifestyle products in India. The service personnel will be jointly trained and developed by HCL Care and Philips. HCL Care is a fast growing vertical of HCL Infosystems and is the support and service division of the company. HCL Care has one of the largest and most extensive service networks across the country and provides end to end support services for various IT, Telecom and Consumer Electronics products.
Speaking on the occasion, Mr. Sayantan Nandi, Sr. VP – HCL Care, HCL Infosystems Ltd. said, “We are delighted to provide our service expertise to Philips and we are confident that we will be able to create an excellent service environment for Philips customers in India. Over the years we have acquired a rich knowledge of field and contact centre service for our own line of businesses involving products including laptops, display devices and telecom equipments. This partnership is a concrete step in unlocking this extensive experience for leading consumer brands like Philips. I am sure that this endeavour will be a huge success and will set newer benchmarks in the contact centre service support segment.”
Commenting on this partnership, Mr. ADA Ratnam , President and Head of Philips Consumer Lifestyle business said “Given our high priority on delivering superior consumer experience we are indeed very delighted to partner with HCL Care, we are confident that this partnership between Philips and HCL care will pave a fresh new approach to consumer care for our customers.”
About HCL Infosystems
HCL Infosystems Ltd. with revenue (LTM) of US$ 1.8 billion (Rs. 9,882 crores) is India’s Premier Technology Company and offers a wide spectrum of IT Services and Products ranging from Cloud to Learning Solutions. As a complete IT solutions provider the company offers comprehensive offerings in Enterprise Application Services, IT Infrastructure Managed Services, System Integration, Office Automation Products and Services, Distribution and Support Services. The company operates in both the Consumer and the Enterprise space – offering the latest mobility products and operating in verticals like BFSI, Telecom, and Healthcare respectively.
HCL Care, the support and service division of the company has one of the largest and most extensive service networks across the country and provides end to end support services for various IT, Telecom and Consumer Electronics products.HCL Infosystems has one of the largest distribution network of digital lifestyle global brands and an unparalleled robust service network in the country including Tier 2 and 3 cities. Digilife Distribution and Marketing Services (DDMS), a 100% subsidiary of HCL Infosystems focuses on multi brand distribution and offers value added distribution for its partners including strategic consulting services, last mile connect and support in marketing and promotions. HCL Learning a division of the company covers the entire spectrum of education and training requirements across schools, colleges, individuals and enterprises and offers rich learning solutions across these segments. HCL Infosystems MEA (Middle East and Africa), a fully owned subsidiary of HCL Infosystems is part of the emerging markets outreach of the company and focuses on expanding the business in the Middle East and African geographies and provides comprehensive IT solutions to customers across verticals in the region. The company also has robust operations in Singapore with its subsidiary HCL Insys Pte. Ltd. gaining traction in the region with its Enterprise solutions including a strong offering in Infrastructure Managed Services.
For more information please visit us at www.hclinfosystems.in
About HCL
HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 31 countries including over 500 points of presence in India.
For more information, please visit www.hcl.com
