HCL Services ExpandsStrategic Partnership with Aspect Software
To offer Aspect’s complete Contact Center solutions to India, Middle East and Singapore enterprises
Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced it is expanding the scope of its alliance with its partner HCL Services, a subsidiary of HCL Infosystems, a premier IT Services, distribution and digital solutions company. Under the new agreement, HCL Services will continue to drive growth in their contact center business by offering Aspect’s complete solutions and services portfolio in Singapore and Middle East regions, besides the existing partnership in India.The expanded relationship is part of Aspect’s continuing strategy to bolster its global channel presence.
HCLServices will resell Aspect’s contact center solutions including Unified IP (UIP), Self Service and Aspect Workforce Optimization (WFO). The new offerings will further broadenHCL Services’ solutions portfolio, bolstering its ability to offer the right solution to help organizations achieve the business outcomes they need to remain competitive.
“We are delighted to strengthen our partnership with Aspect to offer their fully-integrated contact center solutions - including UIP, Self Service and Aspect WFO –to offer superior experience to our customers. This is in line with our mission to add utmost value to our customers by providing them the choice of best-in-class solutions through leading edge capabilities and solutions, thus accelerating their digital transformation”, commented Madhavan P, Senior Vice President - Office Automation, HCL Services Ltd.
According to a recent Frost & Sullivan report, the Asia-Pacific Contact Center applications market has been slowly and steadily growing at an annual CAGR of close to 7 percent, driven by the demand for better customer experiences. Investments in Contact Center applications are expected to grow faster across verticals like retail, banking, insurance, hospitality, government, healthcare & others. With this, there is also a surge in demand to engage with technology experts who can deliver solutions beyond software.
“For years Aspect has been a trusted custodian of IT investments for enterprises across globe. Our relationship with HCL is now vigoured with a larger solution portfolio to resell, where we aim to work with enterprises and help them deliver exceptional customer experiences through innovative Omni-channel and self-service solutions. Our complementing synergies will fulfill the complex requirements of any Contact Center, with Aspect delivering full-feature customer engagement solutions and HCL serving the integration needs,” commented Sanjay Gupta, HeadCloud Business- APAC & ME and MD-India & Middle East, Aspect.
Shilpi Puri, Senior Director- Strategic Alliance & Partners, APAC & ME, Aspect says, “Our Partners have helped sustain, enrich & grow our customer footprint across the region, through years of quality solutions & services. We look back at our partnership with HCL with a strong sense of pride & gratitude for the partnership we share & the business we grow together. We are not only pleased to strengthen our existing partnership in India but we are excited to take this partnership to other regions. HCL, with its strong global presence and technology solutions, will enable us to offer end-to-end solutions in the customer experience space, and we look forward to a long and successful partnership.”
Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and self-service. Through a full suite of on-prem, cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com/in
About HCL Services
HCL Services Ltd. (a wholly owned subsidiary of HCL Infosystems - India's premier technology company) offers a wide range of Services across the Enterprise and Consumer segments. We help clients to enhance business performance by leveraging deep domain knowledge, technology expertise and service delivery excellence. Our offerings span Technology Consulting, System Integration, Infrastructure & Enterprise Management, Cloud Computing, Mobility, Security, Multi-Vendor Technology Support and Office Automation. Our emergent technology-focused 'Centres of Excellence', and Research Labs along with strategic partnerships with key global technology OEMs, enable us to be your Technology Lifecycle Partner by consistently providing the choice of best-in-class products and the capability of world-class IT services & solutions. For more information, please visit us at http://hclservices.in
About HCL Infosystems
HCL Infosystems is India’s premier IT Services, Solutions & Distribution Company enabling organizations to attain and sustain competitive advantage by leveraging Information and Communication Technologies. It is a leader in IT Services & Solutions with a comprehensive portfolio of capabilities spanning IT & System Integration services and digitally-enabled learning and career development solutions to value-added distribution of Technology & Mobility products. For more information, please visit us at www.hclinfosystems.in.
Follow HCL Infosystems on Twitter at @HCLScribes.
Founded in 1976 as one of India's original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises four companies - HCL Infosystems, HCL Technologies, HCL Healthcare and HCL TalentCare. The enterprise generates annual revenues of over US$ 7 billion with more than 110,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India.For further information, visit www.hcl.com
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